Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The item must be in the same condition in which you received it—unused, with tags, and in its original packaging—to be eligible for a return. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contactpawai@gmail.com. Please note that returns must be sent to the following address:

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at contactpawai@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-day EU cooling-off period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the policy above, the item must be in the same condition in which you received it—unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company may take some time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contactpawai@gmail.com.